FAQ

FREQUENTLY ASKED QUESTIONS
PAYMENTS

Does the price fluctuate according to the quantity requested?

Clinic Worlds reserves the right to apply discounts based on the quantity of goods ordered.

SHIPPING

How long does it take to prepare and ship my order?

The order is prepared and shipped on the working day following the purchase request made by the customer.
Any given time or date of delivery is an estimate only.
The customer will receive an email with the confirmation of shipment and the tracking code of the order.

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What are the shipping times?

All orders are shipped by express courier within estimate 24/48 hours unless otherwise specified by the customer.

Can I receive different products in a single shipment?

Yes, orders for several different products will be processed in a single shipment, unless otherwise specified by the customer.

Is it possible to have the product delivered to an address different from the one of the person who places the order?

Yes, just specify when ordering, Name, Surname, address of the recipient during the order process.

REFUND

What are the conditions of return?

The customer has the opportunity to return all or part of the goods ordered within 14 working days from the date of arrival at the destination of the order, it will only be necessary to ship the goods intact to MBE, Via IV Novembre 76, 21012 Cassano Magnago (VA).
The refund is made within 7 working days from the date of the arrival of the returned goods. Before making returns please contact our customer service on +39 331 44 95680 or by email at info@ptbiosrl.com .